Terms & Conditions
Terms And Conditions
Please contact our customer care team should you have any questions concerning these Conditions:
email@example.com or 01271 858649. Our opening hours are Monday - Friday 9am - 5pm.
Why are these Terms and Conditions Important?
You should print a copy of these Conditions or save them to your computer for future reference.
Our right to vary these Conditions
We reserve the right to amend these Conditions from time to time as is deemed necessary, so please do check before ordering that you are comfortable with the Conditions which apply at the time.
Use of our Website
You are provided with access to this Website in accordance with these Conditions. By using our Website, you confirm that you accept these Conditions and that you agree to comply with them. Use of our Website includes accessing, browsing, or registering to use our Website. If you do not agree to these Conditions, you must not use our Website.
Changes to our Website
We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
Your account and password
If you choose a user login code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user login codes or passwords at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions.
If you know or suspect that anyone other than you knows your user login code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual Property Rights
All rights in the design, intellectual property and information on the Website are owned by us, and are protected as appropriate by copyright, trade marks and other intellectual property rights. All material and content contained on the Website is for your personal non-commercial use only.
We strictly prohibit the reproduction, modification, distribution or incorporation into any other work of any or all of the material available on the Website except in so far as you may:
- Copy, print or download extracts of material from the Website for the sole purpose of using the Website in good faith for domestic purposes or for placing an order through the Website; or
- Copy, print or download extracts of material from the Website for the sole purpose of sending to individual third parties for their personal information provided that no commercial advantage or benefit is sought from so doing, and that you acknowledge us as the source of the material and you inform the third party that they must comply with the Conditions.
Any other use of the material and content and material of the Website is strictly prohibited and you agree not to nor assist in any such facilitation to copy, reproduce, transmit, publish, display, distribute or otherwise commercially exploit or create derivative works of such material and content.
All contents on pages of the Website, without exception, are the copyright trade marks or registered trade marks of Ian Snow Ltd. or our suppliers or that of other third party partners. All rights are reserved. You will be responsible for any breach of these Conditions and will reimburse us for any loss caused as a result of your misuse.
No Reliance on Information
The content on our Website is provided for general information only. We make no warranties, either express or implied, as to the Website's accuracy, nor in relation to any transaction undertaken on or through the Website included but not limited to implied warranties of non-infringement, compatibility, security, accuracy or completeness.
Although we seek to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
Placing an Order
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
When you place an order on the Website, you make an offer to Ian Snow Ltd. to purchase the goods shown in your order. You will receive the following communications from us:
- When an order is placed, you will receive an email from us acknowledging that we have received your order. We will confirm our acceptance to you by sending you an email detailing the items you have purchased, together with confirmation that payment has been debited from the method of payment you have provided.
- When your order is despatched you will receive an email with confirmation of the items despatched & anticipated delivery timeline.
You may only purchase products from our Website if you are at least 18 years old.
By using the Website you warrant that any payment method used is your own and that there is sufficient credit to cover payment of the order placed.
Ian Snow Ltd. reserve the right to end any contract with you should you breach any of the Conditions herein or fail to make payment when due, or should we have reasonable cause to suspect you have or are about to engage in any fraudulent or illegal activity. We will suspend or terminate access to the Website accordingly and at any time, should we consider this to be necessary, and in the best interests of the Company.
Prices and Stock Availability
All prices are quoted in GB pounds sterling and are correct at the time of publication, and are inclusive of UK Value Added Tax. Product sold and delivered outside of the European Union does not include an element of VAT and is sold at the price shown on the website.
If an order is delivered overseas the recipient will be responsible for the payment of any customs or import duties levied once the package reaches the destination country. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.
We endeavour to display on the Website all items in our current range and to hold stock of all styles as shown. Please note that the packaging of the products may vary from that shown on the images on our Website. Occasionally an item will be out of stock and you will have the opportunity via a one click process on the Website to be advised by email when that product is available again. Alternatively, you can contact our customer care team to discuss a suitable alternative.
If we are unable to supply you with a product, for example because the product is not in stock or no longer available or because of an error in the price on our Website, we will inform you of this by email and we will try to offer an alternative or a full refund.
For our full returns policy please see our "Shipping & Returns" section