Lockdown 2 update: Delivery running as normal, Phone lines open 9am-5pm, Mon-Fri, T: 01271 858 649

Shipping & Returns

Delivery

Here at Ian Snow we know how important it is for you to receive your purchase quickly and hassle-free, therefore we aim to dispatch all orders as soon as possible. Most of our deliveries will require a signature upon receipt, so please specify an address where someone will be available during normal office hours to sign for the parcel. If you have any special requirements or need anymore information regarding a delivery, please contact Gemma:

 

By telephone: 01271 858 649

By email: sales@iansnow.com

By fax: 01271 858 764

 

 

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[[accordionHeader]]Standard Delivery £4.00 3-4 Days*[[endAccordionHeader]]

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[[accordionHeader]]Next Day Delivery £6.00 Next Day*[[endAccordionHeader]]

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[[accordionHeader]]Deliveries Outside The UK[[endAccordionHeader]]

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Delivery of Larger Items

Please be sure to measure all access points when ordering larger items such as furniture to ensure that the item will fit through doors and any narrow areas as refused deliveries will incur a £60 charge.

Non Arrival

If goods are lost in transit please let us know promptly. We will either send out the order again or offer you a full refund including delivery charges.

Returns

COVID-19 SITUATION UPDATE

Our current returns period is extended until 28 days after lock down ends. We would prefer to not be sent returns at this point in time because it would mean going to post offices and drop off points which could put you or others at risk. Please hold on to the item and return it to us as soon as lock down is over, we've extended our returns period and will continue to be as flexible as possible.

FREE and convenient returns with CollectPlus and Royal Mail.

Please ensure you wrap the items very securely, complete the returns form and pop that in with your parcel. Drop off your parcel to your chosen store, where you will be given a receipt with a tracking code. Please retain this receipt as this is also your proof of return.

You can return your parcels with Royal Mail providing it weighs under 2kg and has dimensions of up to 61cm x 46cm x 46cm. Please use the following link to download and print your Royal mail label: http://www.royalmail.com/track-my-return/create/3016. If you do not own a printer you can simply print the label when you go into store.

If your parcel is over 2kg but under 10kg with maximum dimensions of 50cm x 50cm x 50cm, please use the CollectPlus service. Please use the following link to download and print your CollectPlus label: https://www.collectplus.co.uk/iansnow

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,900 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.

For returns bigger than this please contact gemma@iansnow.com or call us on 01271 858649.

Please note: Returning larger items e.g Furniture will incur an £60.00 charge.

Please return items with their original packaging and in a re-saleable condition. In the case of goods such as earrings, please exercise reasonable care by not trying them in your ears when examining them.

Cancelling Your Order

Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items. You can cancel your contract at any time up to 7 working days after the day of delivery.

Please ensure you wrap the items very securely and complete the returns form and pop that in with your parcel. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of the collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

We will refund the cost of the item at the time of sale and will only refund outwards postage charges when the item is faulty or damaged.

Return Address

Ian Snow Ltd, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ