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Shipping & Returns

Delivery

Here at Ian Snow we know how important it is for you to receive your purchase quickly and hassle-free, therefore we aim to dispatch all orders as soon as possible. Most of our deliveries will require a signature upon receipt, so please specify an address where someone will be available during normal office hours to sign for the parcel. If you have any special requirements or need anymore information regarding a delivery, please contact our Sales Team:

 

By telephone: 01271 858 649

By email: sales@iansnow.com

 

Standard UK Delivery £4.95/Free standard delivery on orders over £75 (excluding furniture delivery)
Despatch times are usually within 3-7 working days of placing your order, although at busy times this may be longer. We will send you an email once your order has been dispatched. Please note some areas we may have to charge more for, such as Northern Ireland, Jersey and Guernsey 
Next Day Delivery £6.95 Next Day*

Orders placed before 3pm Monday - Thursday will be delivered the next day. 

Orders placed after 3pm on Thursday will be delivered on Monday. 

Orders placed before 3pm on Friday will be delivered on Monday. 

Orders placed over the weekend will be delivered on Tuesday.

*Please note: Next Day Delivery may be unavailable to the following locations. Furthermore, standard deliveries may take up to two working days longer: 

 

· The Scottish Highlands & Islands 

· The Isle of Wight 

· The Isle of Man 

· Northern Ireland

Deliveries outside the UK

Standard UK Furniture Delivery

Domestic Distribution deliver our furniture orders and offer either a one-man or two-man delivery service depending on the weight of the item. They will carry each item into the room of your choice. Domestic Distribution will be in touch with you to arrange a convenient delivery day once your order has been placed.

Small Furniture Items - £50

Medium Furniture Items - £75

Large Furniture Items - £130

Please let us know if you wish to delay the despatch of your order within 24 hours of ordering.

Please note if you need a Saturday delivery this will have an extra charge of £20. Please contact the sales team on 01271 858649 or email at sales@iansnow.com if you require this.

 

Deliveries Outside The UK

Please note, international orders may be subject to additional duty and import charges on arrival to the destination country. 

Once we have sent the item we will not be liable to pay any customs charges incurred. 

Whilst we have tried our upmost to ensure that our shipping charges are accurate online, there may be times that the shipping costs are higher than we have quoted for due to the weight of the parcel. In this instance, we reserve the right to cancel the order if not enough monies have been paid, but prior to doing so, we will get in touch to let you know the cost and give you the choice to pay extra to cover the actual shipping cost.

Lastly, if you would like to place an order, and your country isn't on the drop-down list, please contact sales@iansnow.com with your address and the order details, we can then get a personalised quote for you.

Delivery of Larger Items

Please be sure to measure all access points when ordering larger items such as furniture to ensure that the item will fit through doors and any narrow areas as refused furniture deliveries will incur a £60 charge. This only applies to orders sent with our furniture courier Domestic Distribution. 

Non Arrival

If goods are lost in transit please let us know promptly. We will either send out the order again or offer you a full refund including delivery charges.

Returns

You may return any unused goods in their original packaging within 28 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely in a saleable condition. In the case of goods such as earrings, please exercise reasonable care by not trying them in your ears when examining them.

Once we receive the goods, we will process your refund. Please note, you will be required to cover the cost of return carriage. We always advise to obtain a proof of the return. The return address is: Ian Snow, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ

Returns are at the customers expense, except in instances where an item arrives damaged or incorrect. In these instances please notify us within 48hours. You can contact us by email sales@iansnow.com or telephone on 01271858649 and if possible please include photos.

Please note: Returning larger items e.g Furniture will incur a £60.00 charge.

Return Address

Ian Snow Ltd, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ

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