Shipping & Returns


Delivery Charges:

Delivery Option

Delivery Time

Cost

Standard delivery (UK)

Up to four working days

Standard delivery:£4

Express delivery (UK)

Next day if ordered Monday to Thursday by 3pm

(Orders placed Friday-Sunday will be delivered the next working day)

Express delivery: £6

International Shipping

Please contact for approximate delivery time on all international shipping.

International Shipping: £15 (this is the default charge however if the actual shipping cost is higher we will contact you to inform you)

International Shipping- Heavy goods

Please contact for approximate delivery time on all international shipping.

International Shipping- Heavy goods: £150 

International Shipping: £15 (this is the default charge however if the actual shipping cost is higher we will contact you to inform you)


NON ARRIVAL


If goods are lost in transit please let us know promptly. We will either send out the order again or offer you a full refund including delivery charges

 
Returns and Exchanges
We hope and anticipate that you will be delighted with the goods you have purchased from us but with our returns and exchange policy you can feel confident in buying from us, knowing that you can return goods if they are not suitable in any way or not as you expected.
Should you not be delighted with your purchase or if you need to return them for any reason, you are able to do so within 30 days of receipt. We are happy to offer you an exchange or if you wish a refund, provided that the goods are returned intact and in the same condition as when they were received, un-used, un-washed and in their original packaging with any tags still attached. You can return any un-wanted items free of charge using the Collect+ service, returns forms will be enclosed within you order.
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,900 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label. You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10kg using CollectPlus, if your item is bigger than this please contact gemma@iansnow.com or call us on 01271 848 649
You can find your nearest CollectPlus store by going to www.collectplus.co.uk/iansnow and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate.

How to return goods
Please complete the returns form remembering to include your name and original order number so that we are able to identify who the return is from. Once goods have been received all appropriate refunds/exchanges will be applied as quickly as possible to your original method of payment; and within 5 days of goods being received. It can take 3 or 4 days after we have processed a refund payment for it to appear on your credit/debit card statement.
To ensure you will be credited in full, goods must be returned within the appropriate timescales, in perfect condition, un-used and un-washed and in the original packaging with any tags still attached.
For your own security please ensure that you obtain proof of posting.
If it is easier, we can arrange to collect goods from you at the cost of £10.00. Should you wish to use this option then please contact our Customer Care team on 01271 858649 or email them at gemma@iansnow.com.

Goods received back for return or exchange outside of these conditions may be accepted at the discretion of the company, refunds may then be made as a store credit.
Our returns policy does not affect your legal and statutory consumer rights.
 
OUR FURNITURE DELIVERY AND RETURNS POLICY​
When you place an order for furniture, you will receive an initial email call within 2 working days to confirm your order and to explain how the delivery process works.
  • We will confirm the lead time for your item and provisionally arrange a delivery date.
  • We will explain our delivery procedure and our returns procedure for furniture items.
Our Delivery Procedure
  • You must be at home to accept delivery, we cannot leave the goods otherwise
  • On the day of delivery, You can request a phone call to get on estimated arrival time
  • On arrival,  the drivers will get the pallet as close to your door as possible but they don't unpack the pallet or move the items into your home, so you would need at least 2 people available to receive most deliveries.

Our Returns Procedure
We want you to be happy with your purchase, and the steps we have taken above, we believe, will ensure that you have full satisfaction.
For made to order items that are not in stock, such as furniture products :
  • We are unable to offer refunds or exchanges, unless faulty or not as described, for any made to order products such as furniture.
  • We are also unable to accept cancellations for these orders, unless we are notified in writing (or email) within 48 hours of the order being placed.
  • This does not affect your statutory rights.
Guarantee
We provide a 12 month manufacturer’s guarantee on all furniture items. Furniture we sell is for domestic use only and must be used for the intended purpose. The guarantee does not cover accidental damage or mis-use of the product.  
Damaged or Faulty Furniture Items
If your furniture is faulty or damaged please contact our Customer Care team on 01271 858649 or gemma@iansnow.com as soon as possible so that we can provide a resolution.

Damaged or Faulty Goods
Should you receive damaged or faulty goods please contact our Customer Care team within 48 hours of receipt of the goods and we will arrange collection of the goods. It would help us and also speed the process if you could email a photo of the damage or fault.
Do ensure that you return the damaged or faulty goods in the original packaging as you received them via the Collcect+ service.
Once our warehouse have received and inspected the goods, a refund including delivery charges, or replacement, will be arranged at our expense.
Returning Gifts
A gift can be returned in line with the standard policy within the conditions. However, we can only communicate with the person who placed the order and an email will be sent to them to confirm the exchange or refund; and refunds can only be made to the payment method used for the original purchase. 
Returns from International Destinations
Items must be returned within 35 days of receipt and in accordance with the general terms as noted in our Returns Policy, and be un-used and in their original packaging. We will refund the price paid for the goods once they have been returned to our warehouse but shipping costs and any other duties or taxes cannot be refunded. This does not affect your legal and statutory rights as a consumer.
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