SHIPPING & RETURNS
*Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will send you an email once your order has been dispatched.
Orders placed before 3pm Monday - Thursday will be delivered the next day.
Orders placed after 3pm on Thursday will be delivered on Monday.
Orders placed before 3pm on Friday will be delivered on Monday.
Orders placed over the weekend will be delivered on Tuesday.
Please note: Next Day Delivery may be unavailable to the following locations. Furthermore, standard deliveries may take up to two working days longer:
· The Scottish Highlands & Islands
· The Isle of Wight
· The Isle of Man
· Northern Ireland
Shipping costs will be calculated at the time of checkout
R E T U R N S
FREE and convenient returns with CollectPlus and Royal Mail.
Please ensure you wrap the items very securely, complete the returns form and pop that in with your parcel. Drop off your parcel to your chosen store, where you will be given a receipt with a tracking code. Please retain this receipt as this is also your proof of return.
You can return your parcels with Royal Mail providing it weighs under 2kg and has dimensions of up to 61cm x 46cm x 46cm. Please use the following link to download and print your Royal mail label: http://www.royalmail.com/track-my-return/create/3016. If you do not own a printer you can simply print the label when you go into store.
If your parcel is over 2kg but under 10kg with maximum dimensions of 50cm x 50cm x 50cm, please use the CollectPlus service. Please use the following link to download and print your CollectPlus label: https://www.collectplus.co.uk/iansnow
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,900 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
For returns bigger than this please contact firstname.lastname@example.org or call us on 01271 858649.
Please note: Returning larger items e.g Furniture will incur an £60.00 charge.
Please return items with their original packaging and in a re-saleable condition. In the case of goods such as earrings, please exercise reasonable care by not trying them in your ears when examining them.